FAQs

Ordering & Purchases

How do I reach customer service?
Contact our corporate partnership team at [info@signetdiamond.org] .

Why do I need to call to place an order?
Signet Diamond Laboratory operates exclusively as a B2B supplier to luxury brands and manufacturers. Direct consultation ensures we understand your specific requirements, confirm product specifications, verify corporate credentials, and provide tailored recommendations for your business needs.

Do you accept orders from individual consumers?
No, we do not process direct consumer orders. We supply lab-grown diamonds exclusively to established jewelry brands, luxury houses, and authorized manufacturing partners.

How do I request evaluation samples?
Contact our corporate partnership team with your company information, business registration details, and anticipated project scope. Evaluation samples are available strictly for professional assessment and design development purposes.

What payment methods do you accept?
We accept wire transfers, business checks, and established net payment terms for qualified corporate accounts. Payment options will be discussed during your consultation.

Are prices subject to change?
Yes, pricing varies based on specifications, market conditions, and diamond availability. Prices are subject to change without prior notice. Please contact us for current pricing on specific grades and sizes.

Product Information

What diamond grades do you offer?
We specialize in VVS and higher clarity grades, with color ranges from D to G. All diamonds are precision-cut to maximize brilliance and meet luxury brand standards.

What is the difference between Signet diamonds and regular lab-grown diamonds?
Signet diamonds are cultivated using advanced CVD and HPHT methods with rigorous quality control, ensuring Type IIA purity, exceptional clarity, and consistent color grading that exceeds typical lab-grown diamond standards.

What sizes are available?
We produce diamonds ranging from 0.25 carats to 10+ carats for centerpieces. Custom sizes can be cultivated based on your specifications and lead time requirements.

Do you provide diamond certification?
Yes, all diamonds can be certified through internationally recognized gemological laboratories including GIA, IGI, or other preferred institutions upon request.

Can I customize the cut or shape?
Absolutely. We offer traditional cuts (round brilliant, princess, emerald, cushion, oval) and can accommodate custom cuts for unique design requirements.

What metal settings do you offer for evaluation samples?
Evaluation samples focus on diamond quality assessment. Settings and mounting mechanisms vary and are not covered under evaluation warranties. Please confirm base specifications when ordering.

Shipping & Delivery

Where do you ship?
We ship internationally to verified business addresses. All shipments are fully insured and require signature confirmation.

How long does delivery take?
Standard production and delivery timeframes range from 4-8 weeks depending on specifications. Custom orders may require additional time. Evaluation samples typically ship within 2-3 weeks.

Are diamonds insured during shipping?
Yes, all shipments are fully insured at replacement value and shipped via secure, trackable courier services.

Can I track my order?
Yes, you will receive tracking information once your order ships. Our team will keep you updated throughout the production and delivery process.

Quality & Certification

What is your quality guarantee?
We guarantee the specifications agreed upon at time of order, including carat weight, color grade, clarity grade, and cut quality. All diamonds undergo rigorous internal and third-party quality assessments.

Do evaluation samples come with warranties?
Evaluation samples guarantee diamond grade (VVS or as specified) but do not include warranties on settings, bases, or mounting mechanisms. Contact us to confirm specific terms.

Can diamonds be returned or exchanged?
Due to the customized nature of our products, returns are evaluated on a case-by-case basis. Defective or mis-specified diamonds will be replaced or credited according to our partnership agreement terms.

How do I verify authenticity?
All Signet diamonds can be certified by independent gemological laboratories and include laser inscriptions for traceability upon request.

Care & Maintenance

How do I care for lab-grown diamonds?
Lab-grown diamonds have identical properties to natural diamonds. Clean with warm water, mild soap, and a soft brush. Professional cleaning is recommended annually.

Do lab-grown diamonds require special storage?
Store diamonds separately from other jewelry to prevent scratching. Use individual pouches or compartments within a jewelry box.

Can lab-grown diamonds be repaired or recut?
Yes, lab-grown diamonds can be repaired, recut, or repolished by professional gemologists just like natural diamonds.

Business Partnerships

What industries do you serve?
We partner with luxury jewelry brands, high-end fashion houses, bridal jewelry manufacturers, and authorized distributors serving premium markets.

Do you offer volume discounts?
Pricing is tailored based on order volume, partnership terms, and ongoing business relationships. Contact our sales team to discuss volume-based arrangements.

Can you accommodate rush orders?
Expedited production may be available for established partners depending on current capacity. Additional fees apply for rush processing.

Do you provide design consultation services?
Yes, our technical team can collaborate with your designers to recommend optimal diamond specifications for specific jewelry applications.

Sustainability & Ethics

Are your diamonds conflict-free?
Yes, all Signet diamonds are lab-grown and completely conflict-free, eliminating concerns associated with mining practices.

What is your environmental commitment?
Our lab-grown process significantly reduces environmental impact compared to traditional mining. We prioritize energy efficiency and sustainable production practices.

Can you provide traceability documentation?
Yes, we maintain comprehensive records of production, grading, and certification for full supply chain transparency.

Contact & Support

Do you have a physical showroom?
Private viewings are available by appointment for qualified business partners. Contact us to schedule a consultation.

How quickly will I receive a response?
We respond to all inquiries within 24-48 business hours. Urgent requests should be marked as priority.